Customer Support

Psychē provides the industry’s highest ranked customer support as reported by our customers in recent KLAS surveys. Our employees have extensive experience and degrees in medical and technology backgrounds and can quickly and accurately address any issues or problems that arise.

Many of our employees have worked in the medical field as cytotechs, histotechs, medical technologists, PAs, lab managers, and nurses. Others have extensive software development, IT, and leadership backgrounds. This strategic combination of expertise is directly translatable to our ability to support our solutions in the laboratory and for understanding the needs and challenges of our valued customers.

Psychē System Client Support Guide (PDF)

Technical Support

To open a ticket with technical support, please email [email protected].

To report emergency issues only, please dial 774-804-3017.

2022 Tech Support Holiday Schedule

Psychē Systems Technical Support Group is closed every year on the following holidays. If you require technical support on these days, please refer to your off-hours technical support procedure in the Psychē Technical Support Guide.

  • President’s Day (2/21/22)
  • Patriot’s Day (4/18/22)
  • Memorial Day (5/30/22)
  • Independence Day (7/4/22)
  • Labor Day (9/5/22)
  • Columbus Day (10/10/22)
  • Thanksgiving Day (11/24/22)
  • Day After Thanksgiving (11/25/22)
  • Christmas Day (12/25/22)
  • New Year’s Day (01/01/23)